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IBM Sterling Order Management (V9.4) Extending the IBM Sterling Store and IBM Call Center for Commerce Applications

IBM Sterling Order Management (V9.4) Extending the IBM Sterling Store and IBM Call Center for Commerce Applications

Category: Sterling


This 2-day instructor-led course introduces you to the technical extensibility framework of IBM Sterling Store and IBM Call Center for Commerce. You will learn how to customize Sterling Store and Call Center for Commerce to meet your organization’s business requirements. This course explains how to effectively use the Extensibility Workbench tool to customize the behavior of applications that are installed during runtime, without recompiling or modifying the original source code.


p>The course begins with an overview of extensibility, its types, and features. You will then learn in detail about the screen organization and extensibility framework comprising binding and event framework, models, widgets, namespace, controllers, wizards, and mashup layer. The hands-on exercises will enable you to practice extensibility concepts ranging from rebranding the application logo to adding custom columns to the user interface screens.


p>This course is designed for both Sterling Store and Call Center for Commerce users. The course covers conceptual information and exercises for both sets of learners. In addition, information that is specific and applicable to either the Call Center for Commerce or Sterling Store users is called out separately. The course includes hands-on exercises that have been carefully designed keeping in mind the learning needs of both sets of students. Users are provided with exercises that are applicable to the product they work on. However, users desirous of experimenting with both applications can do so (keeping in mind the duration of the course).


This course is designed for implementers and developers who want to use the Extensibility Workbench to customize the Sterling Store and Call Center for Commerce applications.


2 days


Before taking this course, students should meet the following prerequisites:

  • Working knowledge of Java, JavaScript, JSON, XML, and Dojo


  • Course Overview
  • Unit 1: Overview of Extensibility
  • Lesson 1.1: Overview of Extensibility
  • Lesson 1.2: Overview of Extensibility Workbench
  • Unit 2: Working with Extensibility Workbench
  • Lesson 2.1: Extensibility Framework
  • Unit 3: Hands-on Lab Exercises
  • Lesson 3.1: Sterling Store Extensibility Exercises
  • Lesson 3.2: Call Center for Commerce Extensibility Exercises
  • Course Wrap-up


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  • Can you customize courses to suit our particular requirements? Yes, of course. We offer training consultancy and we establish the most appropriate solution according to the specific needs and business objectives of your company. Contact us and we’ll find the best training solution for you.
  • Can individuals use your services or they are organized for companies?Yes, we organise open courses which can be accessed by individuals. Whether you are looking for an IT or a Business training, you can find it at Brain Concert. Moreover, you’ll meet people from the same area of work as you and we can create communities of practice, where you can share professional tips and tricks and best practices.
  • What types of trainings are available for my company? We offer a variety of courses: in the IT area, there are Agile & Lean Courses, Software Development Courses, QA Courses, Software Administration Courses and Security Courses. We also offer Business Courses, focused on the development of soft skills. Define your objectives and choose the most appropriate training for you or your company.
  • What should I know before choosing a training? You should know that we offer courses for everyone, but you have to choose according to some criteria. First, define your objectives, then, the level of the participants (basic, advanced). There are courses with some requirements attached because the participants of a training session must form a compact group in terms of their previous knowledge so that they and the trainers are on the same page.
  • What is the minimum number of participants if we want in-house training? The minimum number of participants for an in-house depends on the course type. Please contact us to establish these details.
  • Can you organize virtual training sessions or only face to face trainings? Yes, you can choose an online or offline training session. We use Knolyx, an e-learning platform to make the process of online training delivery as efficient as a face to face training session.