2 days
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DescriptionWhat we offer

IBM Tealeaf Customer Experience on Cloud is a software as a service (SaaS)-based analytics solution for native mobile and mobile web applications. It helps customers understand and improve the overall user experience by analyzing behavioral problems from large and complex data sets online and on mobile devices.


This course provides detailed explanations of Event concepts and extensive practice building Events, all within the context of real-world scenarios. Those who complete this course will have the knowledge to build and analyze reports in IBM Tealeaf on Cloud, as well as the skill required to build the Events that underlie all IBM Tealeaf Cloud analysis.

ObjectivesWhat you learn

Over the next day and a half, you'll learn how to design events to power searches and reports, and to create reports needed to manage your customer experience:

  • Insert learning objectives

TopicsThe best for you

  • Course Overview
  • Unit 1: Events
  • Unit 2: Conditions
  • Unit 3: Step Data
  • Unit 4: Event Values
  • Unit 5: Hit Attributes
  • Unit 6: Dimensions
  • Course Wrap Up

PrerequisitesWhat should you know

It is recommended that you attend the following courses prior to attending this course:

  • IBM Tealeaf Customer Experience on Cloud Fundamentals

AudienceWho should attend

This intermediate course should be attended by all analysts and administrators of IBM Tealeaf Customer Experience on Cloud. In order to accurately interpret the resulting metrics, all analysts must understand how IBM Tealeaf Cloud events are built and operate. This will also help them determine what metrics are useful to track within IBM Tealeaf Cloud and how. Therefore, even if some analysts do not become designated Event Modelers, their participation in this course ensures that they will be able to work together successfully. IBM Tealeaf Cloud Administrators should also attend to better understand data integrity and support requirements.