Customer focused organisations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competitors, win and retain profitable customers and attract, motivate and keep best staff. In this five-day programme delegates will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences.
People with an open-minded mindset who welcome uncertainty and want to stay up to date with the global business environment
Improve service delivery standards, reflected in higher levels of customer satisfaction and bottom line profits
Build a customer focused culture
Lead customer service performance and professionalism in their organization
Improve business performance and the customer’s experience
Recruit, train and motivate staff
Develop and improve internal service standards
Assess internal and external skills based development programmes
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