Effective Sales

Description

Effective Sales eContent module will challenge your sales team. Designed to help account executives accomplish their objectives in today’s dynamic and demanding business environment, this course will greatly improve their performance, train them in business approach and methodology, and hone their business language skills. Using practical methods, participants will be coached on the best attitudes and behaviors to better perform at each stage of the commercial negotiation. They will learn to adapt what they have learned to their customers’ needs, thus increasing client satisfaction, retention and spontaneous recommendation.

Objectives

Aligns sales team culture with organisational goals
Develops peak performance of the sales team
Creates a new sales approach methodology
Helps the team use their commercial contacts more effectively
Builds the self-confidence of each participant
Increase client satisfaction

Audience

People with an open-minded mindset who welcome uncertainty and want to stay up to date with the global business environment

Duration

3h

Requirements

None

Curriculum

The negotiation preparation for success
Selling and controlling goals
The effective communication
How to listen and how to ask questions
The call as a sales tool
The negotiation process
Presenting and defending your product
Managing difficult situations
How to say “no”
Managing complaints
Attitudes and behaviours of excellence

Resources

7 Soft Skills Every Salesperson Needs to Get Ahead

Customer Service Excellence

We provide

Online or On-site delivery

We created a personalised delivery strategy by offering blending learning

Communities of practice

Find a bunch of people who are on the same page with you

Engaged Learning

Engaging platform with gamification for collaboration and friendly competition

Interactive training

We created a personalised delivery strategy by offering blending learning

Learning efficiency

A special learning environment can boost learning efficiency

Learning everywhere

Available anywhere and anytime on your phone, computer or tablet

FAQ

Can you organise virtual training sessions or only face to face trainings?

Yes, you can choose an online or an offline training session. We use Knolyx, an e-learning platform, to make the process of online training and mobile learning delivery as efficient as a face-to-face training session. You can check here a complete list of features set.

Should we deliver online or offline classes?

That's up to you. We offer you an efficient learning environment and you can use it according to your needs: either online or offline. Nobody knows better than you and your team what you need, so we do not imposed some predefined criteria, we adapt to yours.

Can you customize courses to suit our particular requirements?

Yes. We offer training consultancy and we establish the most appropriate courses according to the specific needs and business objectives of your company.