_ ITTL Foundation

software course category

ITTL Foundation course introduces the learners to ITIL®, ITSM and the key processes, which are part of the ITIL® Best Practices Framework. This course includes a comprehensive case study to enable the learners to "Learn by Doing".

Objectives

Identify the various ITIL® processes that can be implemented in an organization
Identify the benefits of implementing each ITIL® process in an organization
Identify the basic concepts related to each ITIL® process
Identify the activities and roles involved in each process
Identify the relationship of each ITIL® process with other processes
Identify the factors that affect the effectiveness of each ITIL® process

Audience

IT Support Staff
IT Consultants
Key Business Users
IT Developers
Everyone interested in taking on the advanced ITIL® certification courses

Duration

3 days

Requirements

Familiarity with IT terminology and IT-related work experience are recommended.

Curriculum

The ITIL service value system
The service value chain, its inputs and outputs, and its role in supporting value streams
Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
Detail of how the following ITIL practices support the service value chain
The purpose of the following ITIL practices
Information security management
Relationship management
Supplier management
Availability management
Capacity and performance management
Service configuration management
IT asset management
Business analysis
Service continuity management
Deployment management
Monitoring and event management
Release management

Resources

_ Classes

No classes available for this course...

Our Delivery

Online or On-site delivery

We created a personalized delivery strategy by offering blended learning​

Communities of practice

Find a bunch of people who are on the same page with you.

Engaged learning

Engaging platform with gamification for collaboration and friendly competition.

Interactive training

Interactive online trainings and live webinars available.

Learning efficiency

A special learning environment can boost learning efficiency.

Learning everywhere

Available anywhere and anytime, on your phone, computer or tablet.

Q&A

Can you organise virtual training sessions or only face to face trainings?​

Yes, you can choose an online or an offline training session. We use Knolyx, an e-learning platform, to make the process of online training and mobile learning delivery as efficient as a face-to-face training session. You can check here a complete list of features set.

Should we deliver online or
offline classes?

That’s up to you. We offer you an efficient learning environment and you can use it according to your needs: either online or offline. Nobody knows better than you and your team what you need, so we do not imposed some predefined criteria, we adapt to yours.

Can you customize courses to suit our particular requirements?​

Yes. We offer training consultancy and we establish the most appropriate courses according to the specific needs and business objectives of your company.