Jira Service Desk Administration course gives you a solid introduction to getting a service desk up and running using Jira Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasized for each topic.
Create a service desk project
Set up request types
Create service level agreement (SLA) metrics
Link your service desk to a Confluence knowledge base
Add an email account
Brand your customer portal and global help desk
Add agents, customers, and other Jira users
Create and customize automation rules
Service Desk Administrators
Service Desk Managers
Introduction to Jira Service Desk
Creating a service desk
Setting up request types for your customers
Creating queues for your service teams
Creating service level agreement (SLA) metrics
Linking your service desk to a Confluence knowledge base
Adding an email address to accept email requests from your customers
Branding your customer portal and global help desk
Adding agents, customers, and other Jira users to your service desk
Automating your service desk
We created a personalized delivery strategy by offering blended learning
Find a bunch of people who are on the same page with you.
Engaging platform with gamification for collaboration and friendly competition.
Interactive online trainings and live webinars available.
A special learning environment can boost learning efficiency.
Available anywhere and anytime, on your phone, computer or tablet.
That’s up to you. We offer you an efficient learning environment and you can use it according to your needs: either online or offline. Nobody knows better than you and your team what you need, so we do not imposed some predefined criteria, we adapt to yours.
Yes. We offer training consultancy and we establish the most appropriate courses according to the specific needs and business objectives of your company.