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Supporting and Troubleshooting Windows 10



Supporting and Troubleshooting Windows 10 training provides students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.


Troubleshoot startup issues and operating system services on a Windows 10 PC
Resolve issues that pertain to hardware devices and device drivers
Troubleshoot issues related to user settings
Troubleshoot remote connectivity issues
Resolve issues related to accessing resources from devices that are domain-joined
Maintain a device running Windows 10
Recover a device running Windows 10


Enterprise Desktop Support Technicians


3 days


Networking fundamentals, including Transmission Control
Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server 2016 fundamentals.
Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.


Implementing a Troubleshooting Methodology
Troubleshooting Startup Issues
Performing System Recovery
Troubleshooting Hardware and Device Drivers
Administering Windows Overview of Administration Tools
Resolving Issues with Network
Troubleshooting Group
Configuring and Troubleshooting User
Troubleshooting Remote Connectivity
Configuring and Troubleshooting Resource Access
Troubleshooting Applications
Maintaining Windows 10


ITTL Foundation

Windows 10 Tips and Tricks: From Troubleshooting to Life-Changing Productivity Hacks


Price Early bird
Price Regular

We provide

Online or On-site delivery

We created a personalised delivery strategy by offering blending learning

Communities of practice

Find a bunch of people who are on the same page with you

Engaged Learning

Engaging platform with gamification for collaboration and friendly competition

Interactive training

We created a personalised delivery strategy by offering blending learning

Learning efficiency

A special learning environment can boost learning efficiency

Learning everywhere

Available anywhere and anytime on your phone, computer or tablet


Can you organise virtual training sessions or only face to face trainings?

Yes, you can choose an online or an offline training session. We use Knolyx, an e-learning platform, to make the process of online training and mobile learning delivery as efficient as a face-to-face training session. You can check here a complete list of features set.

Should we deliver online or offline classes?

That's up to you. We offer you an efficient learning environment and you can use it according to your needs: either online or offline. Nobody knows better than you and your team what you need, so we do not imposed some predefined criteria, we adapt to yours.

Can you customize courses to suit our particular requirements?

Yes. We offer training consultancy and we establish the most appropriate courses according to the specific needs and business objectives of your company.
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