Supporting and Troubleshooting Windows 10 training provides students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Troubleshoot startup issues and operating system services on a Windows 10 PC
Resolve issues that pertain to hardware devices and device drivers
Troubleshoot issues related to user settings
Troubleshoot remote connectivity issues
Resolve issues related to accessing resources from devices that are domain-joined
Maintain a device running Windows 10
Recover a device running Windows 10
Enterprise Desktop Support Technicians
Networking fundamentals, including Transmission Control
Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server 2016 fundamentals.
Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.
Implementing a Troubleshooting Methodology
Troubleshooting Startup Issues
Performing System Recovery
Troubleshooting Hardware and Device Drivers
Administering Windows Overview of Administration Tools
Resolving Issues with Network
Configuring and Troubleshooting User
Troubleshooting Remote Connectivity
Configuring and Troubleshooting Resource Access
Maintaining Windows 10
We created a personalized delivery strategy by offering blended learning
Find a bunch of people who are on the same page with you.
Engaging platform with gamification for collaboration and friendly competition.
Interactive online trainings and live webinars available.
A special learning environment can boost learning efficiency.
Available anywhere and anytime, on your phone, computer or tablet.
That’s up to you. We offer you an efficient learning environment and you can use it according to your needs: either online or offline. Nobody knows better than you and your team what you need, so we do not imposed some predefined criteria, we adapt to yours.
Yes. We offer training consultancy and we establish the most appropriate courses according to the specific needs and business objectives of your company.